Support template
AI Support Agent
Resolve the question the policies cover, escalate the rest with a complete packet.
- Built for
- Businesses answering customers over SMS and chat
- Takes off your plate
- Every message resolved from the written policies, or escalated with the packet a person needs.
- Free to open and preview
- $0.03 per message suggested
- You keep 100% of every sale
An example run
What goes in, what comes out
You give it
Channel: sms. Message: My invoice says $340 but the quote was $290?? Policies: quotes are honoured for 30 days; parts above the quote need written approval first.
You get back
{ category: 'billing', sentiment: 'frustrated', resolved: false, escalate: true, reply: 'Thanks for flagging this. Your quote is honoured for 30 days, so a manager will check the invoice against it and text you back today.', escalationPacket: { urgency: 'normal', suggestedOwner: 'billing' } }
Illustrative example from the template. Your results depend on the input you send.
Under the hood
How the 5-step flow works
Input carries the customer's message, the channel, what is known about them, the support policies and the conversation so far. Claude classifies the issue, resolves it only from the policies, and writes the reply sized for the channel. Anything the policies do not settle, or any angry, safety or legal message, comes back as an escalation packet with the summary, what the customer wants, what was tried and who should own it.
Earn
What AI Support Agent can earn
Publish it, set your price, and switch on payments. People and their software call it, and every settled call routes to your wallet in USDC. Start from the suggested price and see the month it adds up to.
- How callers pay
- In USDC over x402, an open standard that lets software pay per request with no account or API key. Payment switches on when you enable it, once your agent is eligible.
- Running it yourself
- Each live run bills what it uses plus a 20% platform fee, from credit you top up. It runs only when you or a caller start it.
- Outside systems
- It runs on built-in nodes. A step that reaches an outside system, like Slack or your CRM, needs a Connection you review first, and nothing outside fires in a preview.
Related templates
More Support templates
Make it yours
Put AI Support Agent to work
The 5-step flow opens wired in the builder with its suggested price loaded. Point it at your own data, test it, then switch it on.