Refund Decision Desk

Pass in your refund policy and a case, get approve / deny / escalate with the reason.

A self-running returns adjudicator that applies your own policy the same way every time. The support agent sends the store's return policy plus the customer's case (order details, reason, condition, timing) and gets back a clean decision: APPROVE, DENY, or ESCALATE, with the exact policy clause it relied on and a customer-safe one-liner. It recommends only; it never moves money, and it flags ambiguous or high-value cases for human review. Example input: "Policy: 30-day returns, unworn with tags, final-sale items excluded. Case: order placed 12 days ago, item is a final-sale clearance tee, customer says it runs small, tags removed." Example output: "Decision: DENY. Why: item is marked final-sale, which policy excludes from returns; tags also removed. Clause: 'final-sale items excluded.' Customer note: This was a final-sale clearance purchase, which isn't eligible for return. Happy to share sizing help for your next order. Escalate: no."