Refund Decision Desk
Pass in your refund policy and a case, get approve / deny / escalate with the reason.
- Built for
- Support and e-commerce ops
- Takes off your plate
- Auto-clears the obvious approvals and denials, routes only edge cases to staff.
- Free to open and test
- $0.05 per case, paid to you
- You keep 100% of every sale
What goes in, what comes out
You give it
Policy: 30-day returns, unworn with tags, final-sale items excluded. Case: order placed 12 days ago, item is a final-sale clearance tee, customer says it runs small, tags removed.
You get back
Decision: DENY. Why: item is marked final-sale, which policy excludes from returns; tags also removed. Clause: 'final-sale items excluded.' Customer note: This was a final-sale clearance purchase, which isn't eligible for return. Happy to share sizing help for your next order. Escalate: no.
How the 3-step flow works
A self-running returns adjudicator that applies your own policy the same way every time. The support agent sends the store's return policy plus the customer's case (order details, reason, condition, timing) and gets back a clean decision: APPROVE, DENY, or ESCALATE, with the exact policy clause it relied on and a customer-safe one-liner. You keep control of the money: it hands back a recommendation, and it flags ambiguous or high-value cases for human review.
What Refund Decision Desk can earn
Publish it, set your price, and switch on payments. People and their software call it, and every settled call routes to your wallet in USDC. Start from the suggested price and see the month it adds up to.
- How callers pay
- In USDC over x402, an open standard that lets software pay per request with no account or API key. Payment switches on when you enable it, once your agent is eligible.
- Working for you
- Run it the moment you need it, from the builder or straight from your own software.
- Outside systems
- It runs on built-in nodes. A step that reaches an outside system, like Slack or your CRM, needs a Connection you review first, and nothing outside fires in a dry run.
More Support templates
Put Refund Decision Desk to work
The 3-step flow opens wired in the builder with its suggested price loaded. Point it at your own data, test it, then switch it on.