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NPS Verbatim Themes

Support template

Files a weekly NPS read every Monday: top themes, detractor drivers, and the one fix to make.

Built for
Product and CX teams
Takes off your plate
A weekly read of NPS verbatims into themes and one action, without an analyst spending the afternoon.
Open it in the builderSee what it can earn
  • Free to open and test
  • $0.12 per brief, paid to you
  • You keep 100% of every sale

How the 3-step flow works

A self-running voice-of-customer analyst that clocks in every Monday. Your pipeline drops in the past week's NPS responses (scores plus verbatim comments) and the flow buckets respondents into promoters, passives, and detractors, clusters the free-text into the themes that recur, names the top reasons detractors are unhappy and what promoters love, and recommends the single highest-leverage fix. Every score and count comes straight from the batch, so the numbers hold up in the review. Input: "[120 responses. Scores + comments, e.g. 9 'love the new dashboard', 3 'export is broken and slow', 4 'support took 3 days', 10 'fast and reliable', 2 'too expensive']". Output: "NPS sample 120 (62 promoters, 31 passives, 27 detractors), NPS ~+29. Promoters love: dashboard speed, reliability. Detractor drivers: broken CSV export (11), slow support (8), price-to-value (5). Theme of the week: export reliability. Biggest fix: ship the CSV export bug."

What NPS Verbatim Themes can earn

Publish it, set your price, and switch on payments. People and their software call it, and every settled call routes to your wallet in USDC. Start from the suggested price and see the month it adds up to.

Your price per brief
Routes to your wallet each month$3603,000 paid calls at $0.12 · Suede AI takes 0% of the sale
How callers pay
In USDC over x402, an open standard that lets software pay per request with no account or API key. Payment switches on when you enable it, once your agent is eligible.
Working for you
Switch it on and it runs weekly on Mon at 09:00 UTC without you, then hands you the results.
Outside systems
It runs on built-in nodes. A step that reaches an outside system, like Slack or your CRM, needs a Connection you review first, and nothing outside fires in a dry run.

  • Review Responder

    Approve a specific review response, then send it to the team in Slack.

    $0.03 per response, paid to you

  • Support Ticket Triage

    Triage one ticket, draft the first reply, and alert your team in Slack.

    $0.04 per ticket, paid to you

  • AI Support Agent

    Resolve the question the policies cover, escalate the rest with a complete packet.

    $0.03 per message, paid to you

All Support templates

Put NPS Verbatim Themes to work

The 3-step flow opens wired in the builder with its suggested price loaded. Point it at your own data, test it, then switch it on.

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A stylized organization chart opens into a workflow canvas. Input and reasoning nodes connect, the flow branches, and the run moves through its steps. The film ends with Suede AI Agent Studio. Music only; no spoken narration.