AI employees & phone10 guidesUpdated
AI employees and phone guides
An AI receptionist, salesperson and support agent on every line.
Every AI employees & phone guide
- Start hereAI employees overviewMeet the Suede AI Agent Studio AI employees: a receptionist that answers every call, a salesperson that books leads and a support agent that replies 24/7.
- AI receptionistSet up an Suede AI Agent Studio AI receptionist in minutes. It answers every call, books callers on your calendar, transfers hot leads and logs every word.
- Phone numbersBuy local or toll-free numbers in Suede AI, forward calls to any phone, run an IVR menu or hand callers to Voice AI, and track which ad made it ring.
- Missed call text backTurn every missed call into a conversation. Suede AI Agent Studio texts the caller within seconds, logs the call and opens a call-back task for your team.
- AI sales follow-upReply to new leads in seconds with Suede AI. AI texts, qualifies, nurtures and books every lead, and hands hot ones to your reps with a call-now task.
- AI customer supportAnswer every text, web chat, Messenger, Instagram and WhatsApp message with Suede AI Conversation AI, and hand tricky ones to your team with context.
- Call alerts and summariesGet an AI summary, transcript and recording for every call in Suede AI, and alert your team by text, email or Slack the moment a call needs them.
- A2P 10DLC registrationGet your business texts delivered on US carriers. Register your brand and messaging campaign for A2P 10DLC inside Suede AI and track approval live.
- Call tracking numbersSee which campaign made every call. Give each ad its own tracking number or swap a number pool onto your site per visitor, and credit calls in reports.
- Power dialerWork a call list without dialing by hand. Load a smart list or pipeline stage, call each contact in one click, and log outcomes and notes as you go.
Questions buyers ask
Do AI employees replace my staff?
They take the repetitive work off your staff: answering, qualifying, first replies, drafts and reports. Your people spend the hours on customers who are ready to buy, and anything public waits for their approval.
Does the AI receptionist work after hours and on weekends?
Yes. A number set to Voice AI agent answers every call, day or night, so after-hours callers get booked or have their message taken instead of hitting voicemail.
Can I get a toll-free number?
Yes. Tick the toll-free option in Find a number and add any number Twilio offers. Toll-free and local numbers route the same way.
How fast does the missed call text go out?
Within seconds of the phone company reporting the unanswered call. The text comes from the same number the customer called, so their reply lands in your Conversations inbox.
How fast does Agent Studio reply to a new lead?
Within seconds. The Text new leads in seconds workflow fires the moment a form is submitted and opens a call-now task for your team at the same time.
Will the AI make things up about my business?
Conversation AI answers from the business info you write, and the AI Support Agent promises nothing outside your written policies. Keep both current and the answers stay accurate.
Does Agent Studio transcribe calls?
Every Voice AI call is saved turn by turn with a summary. Calls answered by a person are recorded when Record answered calls is on for the number, and the recording is attached to the call.
How long does A2P 10DLC approval take?
Carriers set the review time. Agent Studio shows In carrier review while it is open and fires the A2P registration status changed trigger the moment it moves, so nobody has to keep checking.
More of the help center
- Get startedYour first win in minutes: setup, modes, plans and the tour.
- CRM & salesContacts, deals, inbox, calendars, forms and reports in one CRM.
- SEO & AI searchRank on Google and get quoted in AI answers.
- Agency & clientsWin clients, onboard them fast and prove the work every week.
- Marketing & reputationCampaigns, social, reviews, sites, courses and communities.
- Payments & invoicingInvoices, estimates, payment links, products and subscriptions.
- Agents & workflowsBuild agents from templates, a canvas or code, and test them free.
- DevelopersAPI, MCP, SDK, CLI, webhooks and agent publishing.
- Help & accountSign-in, billing, security, troubleshooting and support.