How do I contact Suede AI?#
Pick the inbox that matches your question. Every one reaches a person, and every message gets a reply within one business day.
| You want | Write to | It covers |
|---|---|---|
| Help with the studio | support@suedeai.ai | Flows, launches, billing, sign-in, partnerships and press |
| More leads and fewer missed calls | info@suedeai.ai | Plans, managed delivery, rankings and missed calls |
| A security conversation | security@suedeai.ai | Vulnerability reports, questionnaires and DPA requests |
| A live walkthrough | Book a call with Jason | Your site or a prospect's, the fixes and the plan to get them done |
Every address and the booking link also live on the contact page.
How do I get a person fast?#
Book a call. The booking page puts you on Jason Colapietro's calendar for a call, where you bring your site or a prospect's and walk through the fixes together. For anything you can describe in writing, email gets the quickest fix when it carries the details below.
- Your account email, so the team finds your workspace at once
- The address of the page where it happened
- The exact error text on screen, copied rather than paraphrased
- For a run, its link from run history
- What you expected, and what happened instead
Is Agent Studio down right now?#
Check the status page. It answers Is Suede AI Agent Studio up right now? with live checks of the Studio API and the model gateway, plus availability and run activity over the last 30 days. Developers can poll /api/health and /status.json for the same picture in machine-readable form.
Get unstuck before you write in
Step 2: Search the troubleshooting guide
Symptom, cause and fix for launch errors, unexpected call results and runs that stop early.Open troubleshootingStep 3: Read the FAQ
Costs, dry runs, where flows are stored and what stops a runaway run.Open the FAQStep 4: Look up the charge
Billing question? Find the line in Recent activity on the Credit page first.Open CreditStep 5: Write to a person
Pick the inbox from the contact page and include the details above.Contact Suede AI
What can Agent Studio support help with?#
Anything in the studio. These guides answer the most common questions on the spot.
Sign-in with Google, Apple or email, password resets, login loops and account deletion. Start with the sign-in guide.
The Studio plan, usage credit, card updates and every charge on the Credit page. Start with the billing FAQ.
Encryption, data handling, vendor questionnaires and vulnerability reports. Start with security and privacy, then write to security@suedeai.ai.
Flows that will not launch, runs that stop early and calls that return errors. Start with troubleshooting, then send support the run link.
Not sure where to start in Agent Studio?#
Answer a few quick questions and Agent Studio points you to the mode and guide that fit your business.