What is a community in Agent Studio?#
A community is a set of discussion groups inside your member portal, so students and customers meet in the same place they learn and buy.
- Run up to 100 groups, each with up to 30 channels for topics such as Wins, Questions or Announcements.
- Members open the community from the portal's Community page and keep one profile with a bio, avatar, points and level.
- Your team manages everything from Communities under Memberships, on the Groups, Members, Activity, Reports, Events and Leaderboard tabs.
Who can join a group, and who can post?#
Each group sets its own door, and each group or channel sets who starts posts.
| Access | Who gets in | Typical use |
|---|---|---|
| Every portal member | Anyone signed in to your portal | A lobby or general chat |
| Members with access to chosen courses or offers | Buyers of up to 20 courses or offers you pick | A cohort or mastermind for one program |
| Invited members only | People you or a workflow add | VIP and coaching groups |
| Sold on its own | Buyers of a payment link you name on the group | A paid community with no course attached |
How do points, levels and the leaderboard work?#
Members earn one point for every like their posts and comments receive, and your workflows award extra points with the Community step, so the people who help others rise to the top.
| Level | Points | Level | Points |
|---|---|---|---|
| 1 | 0 | 6 | 515 |
| 2 | 5 | 7 | 2,015 |
| 3 | 20 | 8 | 8,015 |
| 4 | 65 | 9 | 33,015 |
| 5 | 155 |
- Posts carry up to 4 attachments (images, PDFs or text files) and polls with up to 6 choices.
- Members @mention each other and react to posts and comments.
- The Leaderboard tab ranks members by points; reaching a new level fires Community member reached a new level.
Can I host events and live sessions?#
Yes. The Events tab schedules events with a location and a meeting or livestream link, members RSVP from the portal, and you cancel or update an event in one place.
How do I moderate the community?#
You moderate from the Activity and Reports tabs: pin, hide or lock posts, hide comments, and remove or ban members.
- Members report posts and comments as spam, harassment, inappropriate, off topic or other.
- Reports sit open until you resolve or dismiss them, and Community post or comment reported alerts your team the moment one arrives.
- Bulk actions handle up to 100 items at once when a thread gets busy.
How do I launch a community?#
Open your community this week
Step 1: Create your first group
Open Communities, add a group, choose who gets in and who posts, and add channels.Open CommunitiesStep 2: Seed the conversation
Post a welcome, pin it, and add a poll so the first members have something to answer.Step 3: Schedule a live event
Add an event with your meeting link so members have a reason to show up.Open EventsStep 4: Automate who joins
Build a workflow on Course access granted with the Community step so new students land in the group the moment they enroll.Open Automations