What are AI employees in Agent Studio?#
AI employees are agents assigned to one job each, wired straight into your CRM so their work lands where your team already looks. The receptionist picks up the phone. The salesperson qualifies and books. The support agent answers from your written policies and hands a person anything outside them. Every call, text and booking shows up on the contact record, in Calls and in Conversations.
This is The workforce that works while you sleep. Your phone gets answered at 2 a.m., a web lead gets a text before they open a competitor's tab, and Monday starts with a briefing instead of three reports.
Which AI employees can I put to work?#
Seven roles ship today, each one a live feature or a template you open, preview and launch in minutes.
| Employee | The job it does | Where it lives |
|---|---|---|
| AI Receptionist | Answers calls with a Voice AI agent, books on your calendar, transfers to a person or takes a message | Phone setup |
| Conversation AI | Replies to texts, web chat, Messenger, Instagram and WhatsApp from your business info | Conversations |
| AI Inside Salesperson | Qualifies inbound inquiries, handles common objections and books the slot | Template |
| AI Support Agent | Resolves customer questions from your policies and escalates the rest with a full packet | Template |
| AI Reputation Specialist | Drafts a reply to every review and flags the negative ones for a person | Template |
| AI Data Analyst | Rolls CRM, review and social numbers into one Monday briefing | Template |
| AI Social Media Manager | Plans a week of posts per platform in your brand voice | Template |
How do AI employees learn my business?#
They learn from what you write down once. A Voice AI agent reads its What it knows field (services, hours, the prices you quote, how to handle common questions). Conversation AI reads the business info and tone you set under Channels and AI. The template employees read your services sheet, policies and availability. Want a head start? Point Start from a website at your site and Agent Studio drafts a first agent from your own pages.
How do I put my first AI employee to work?#
Your first AI employee in five steps
Step 1: Add a phone number
Search by area code or digits, pick a local or toll-free number and add it.Open Phone setupStep 2: Create a Voice AI agent
Name it, write the greeting, fill in What it knows, choose the calendar it books on and a transfer number.Add a Voice AI agentStep 3: Point the number at the agent
Set the number's How it answers to Voice AI agent and save.Edit the numberStep 4: Turn on Conversation AI
Add your business info and tone, then pick Suggest a reply for each message or Reply automatically per channel.Open Channels and AIStep 5: Switch on the phone workflows
Create Text back missed callers and Confirm Voice AI bookings by text from the Phone workflows panel.Open Automations
Who stays in control of what AI employees say?#
You do. A Voice AI agent always introduces itself as an AI assistant, and nothing a caller says changes its rules, its transfer number or what it is allowed to do. Template employees put replies, posts and packets in a review queue for a person to approve. Every flow dry-runs with the paid and outbound steps stubbed, so you read exactly what an employee would do before it does it.
Start with the AI receptionist for calls, then add missed call text back so no caller goes unanswered.