What exactly happens when I miss a call?#
A call counts as missed when it is inbound, nobody picks up, and no Voice AI agent handled it: it rang out, the line was busy, the caller hung up while it rang, or they left a voicemail. The moment the phone company reports that, Agent Studio runs this sequence.
- The call is logged in Calls with its outcome (no answer, busy or voicemail), source and any recording.
- The caller is found or added as a contact, and the missed call is placed at the top of their conversation in Conversations.
- If Text back missed callers is on for that number, the caller gets your text-back message from the same number within seconds.
- The Missed call trigger fires with the call and whether the caller was texted, so any workflow you built runs next.
How do I turn on missed call text back?#
Turn it on for the number's text channel, write your message, and optionally add the starter workflow for the call-back task.
Set up missed call text back
Step 1: Open the number's text channel
In Conversations, choose the Channels and AI tab and find the SMS channel for your business number. Add it first if it is not there.Open Channels and AIStep 2: Tick Text back missed callers
Every unanswered call to that number now gets a text within seconds.Turn it onStep 3: Write your message
Edit Text-back message (up to 480 characters). UseEdit the message{first_name}and{business_name}to personalize it.Step 4: Add the call-back task
In Phone workflows, choose Create workflow on Text back missed callers, for every number or one number, then turn it on in Automations.Create the workflowStep 5: Test it
Call your number from another phone and let it ring out. Check the text, the conversation and the task.Open Calls
The default message
Out of the box, callers get: "Sorry we missed your call. How can we help? Reply here and we will text you right back." Make it yours: name the business, mention a booking link, or tell them when to expect a call.
Will a caller ever get spammed or texted twice?#
No. Agent Studio builds the guardrails in so text-back stays welcome.
| Situation | What Agent Studio does |
|---|---|
| The same caller rings again within 30 minutes | One text, not two |
| The caller texted STOP before | No text; do-not-disturb is honored |
| The caller's number is hidden | Skipped, with the reason logged |
| The channel text-back and the starter workflow are both on | The workflow checks whether the caller was already texted and sends only one |
| A Voice AI agent answered | Not a missed call: the agent booked, transferred or took a message |
Every call records its text-back result (sent, failed, blocked, skipped or off) with the reason, so you always know why a caller did or did not get a text.
Can I follow up missed calls on WhatsApp or with a workflow?#
Yes. The Follow up missed calls on WhatsApp starter messages contacts already on WhatsApp, using your approved template outside the reply window, and opens a call-back task. Or build your own on the Missed call trigger in Automations: tag the contact, move them into a pipeline stage, post to Slack, or start a nurture sequence.
Want the call answered instead of texted? Add the AI receptionist. Every missed call also fires CRM automations for tags, tasks and alerts.