Where do I see every call and what was said?#
Open Calls. Recent calls lists every call on your numbers with the caller, the number, the source that drove it, when it happened, how it ended and the recording. The same call appears on the caller's contact record and, for missed calls, at the top of their conversation in Conversations.
| Record | Where you find it | When it exists |
|---|---|---|
| Outcome | Calls and the contact | Every call: completed, no answer, voicemail, busy or failed |
| Source | Calls | Calls to a tracking number or pool |
| Recording | Calls | Numbers with Record answered calls on, and voicemails |
| Transcript and summary | The call and a note on the contact | Every Voice AI call |
| Voice AI outcome | Calls | Booked, transferred, message or ended |
| Text-back result | The call | Missed calls: sent, failed, blocked, skipped or off |
How do AI call summaries work?#
When a Voice AI call ends, Agent Studio saves every turn of the conversation and a summary on the call and adds them as a note on the caller's contact. Anyone who opens the contact sees who called, what they wanted and what the agent did, before they dial back.
How do I get alerted about missed or important calls?#
Build a workflow on a call trigger and end it with the alert you want: Send Text to your cell, Send Email to the office, Slack Message to a channel, or Create Task for the rep on duty.
Set up a missed-call alert
Step 1: Open Automations
Create a new workflow, or start from Text back missed callers, which already opens a call-back task.Open AutomationsStep 2: Pick the trigger
Add a CRM Trigger and choose Missed call, Call ended, Call recording ready or Voice AI call finished.Add a triggerStep 3: Add the alert
Add Send Text, Send Email or Slack Message with the caller's name and number from the trigger.Add a stepStep 4: Dry-run it
Preview the workflow with the outbound steps stubbed to read exactly what would be sent, at no cost.Preview
| Trigger | Fires when | Popular alert |
|---|---|---|
| Inbound call | A call reaches one of your numbers | Log the source, start an IVR call flow |
| Missed call | An inbound call goes unanswered | Text the owner and open a call-back task |
| Call ended | Any call finishes, with its outcome | Branch on answered, not answered or voicemail |
| Call recording ready | A recording is saved | Email the recording link to a manager |
| Voice AI call finished | The AI receptionist hangs up | Slack the summary; text booked callers their time |
Can Suede AI run the line and the alerts for me?#
Yes. On a receptionist line Suede AI sets up and runs for you, every call the AI answers or a caller leaves a message on sends an alert by text, Slack and email with a short AI summary: who called, what they want, how urgent it is and the number to call back. The full conversation waits in the Phone inbox. See done-for-you.
Pair alerts with missed call text back, and watch reply speed by team member in CRM reporting.